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Shipping and payment

We pay special attention to the package. All products are packed in branded paper and a tight box/envelope, depending on the type of product. In addition, our delivery experts also provide external box for additional protection of your valuable order.

Packing

Watch a video about how we pack and ship work

Delivery

We use service of the international transport company CDEK to deliver your order.

Payment

Cash settlement
You can pay in cash upon self-delivery, or to the courier of the company upon delivery in Moscow. Upon receipt of the goods, be sure to check the completeness of the goods, the certificate (when buying a sculpture or doll) and the receipt.

Bank Card
To choose to pay for the goods using a bank card on the appropriate page, you must select the option "Online Payment".
Payment is made through PJSC SBERBANK using Bank Cards of the following payment systems:
• WORLD
• VISA International
• Mastercard Worldwide
• JCB

For payment (input of your card details) you will be redirected to the payment gateway of PJSC SBERBANK. The connection with the payment gateway and the transfer of information is carried out in a secure mode using the SSL encryption protocol. If your bank supports the technology of secure online payments Verified By Visa, MasterCard SecureCode, MIR Accept, J-Secure, you may also need to enter a special password to make a payment. This site supports 256-bit encryption. Confidentiality of the reported personal information is provided by PJSC SBERBANK. The entered information will not be provided to third parties except as required by the legislation of the Russian Federation. Making payments by bank card

Frequently asked Questions

What is an edition?
An edition is an artwork that is produced in an identical way more than once; a 'limited edition' artwork is one of a series that was produced in this way a set number of times. Edition of a work is always stamped or printed on the Artwork, e.g. edition 15/20 means that there are 20 identical works and your Artwork is number 15 of them.
What is a print?
A print is a work of art that is created by an artist and then printed by a professional artisan printer under direct supervision of the artist. All of our prints are limited edition prints.
What are the options on framing?
All prints are available with or without a frame. If you wish the work to be framed, we can arrange that for you, but will always follow the artist's specifications on framing for that work. The artist's chosen style of frame is illustrated on our website. You can choose your own design of frame, in this case you need to order a print without frame.
How do I best care for my artwork?
That depends on what you have purchased – our team will be able to advise you on the best care for your individual piece. In general terms, though, it is best to avoid cleaning works, and to keep them away from moisture, direct heat and sunlight.
Do you supply other galleries and institutions?
For enquires of this nature please contact at [email protected]
What payment methods does accept?
After you confirm your order, one of our managers will contact you to discuss payment details. We will be working with PayPal online payment system in the nearest future.
How will I know if my order has been placed successfully?
Once your order has been submitted successfully you will receive an automated confirmation email with your order details and an order number. At this point the order is only confirmed, and payment will be taken from your card.
What is a pre-order?
Pre-order products give online shoppers an exclusive chance to view and buy items that are new and have not yet been delivered to our warehouses. We are unable to dispatch pre-order items to you immediately, and they may therefore arrive separately to the rest of your order. To buy a pre-order item, simply add it to your basket with the rest of your shopping and follow the checkout process as usual. We will be in contact with you regarding the dates of your pre-order delivery.
How much do you charge for shipment?
All postage charges are based on your total order value and location.
Can I choose another shipment company?
We only work with CDEK company, who we fully trust our fragile and expensive art objects.
Where do you ship?
Sales are shipped worldwide.
How is the order packed?
Our staff pack all the products themselves so that not to make you worry about the safety of your order. You can watch our "video" about package and shipment.
How do you handle customs fees for International orders?
There may be local duty and/or taxes payable on goods delivered internationally. Store is not responsible for paying these charges.
Как происходит возрат товара и денежных средств?
Процедура возврата товара регламентируется статьей 26.1 федерального закона «О защите прав потребителей».
• Вы вправе отказаться от товара в любое время до его передачи, а после передачи товара - в течение семи дней;
• Возврат товара надлежащего качества возможен в случае, если сохранены его товарный вид, потребительские свойства, а также документ, подтверждающий факт и условия покупки указанного товара;
• Вы не вправе отказаться от товара надлежащего качества, имеющего индивидуально-определенные свойства, если указанный товар может быть использован исключительно приобретающим его человеком;
• При отказе потребителя от товара продавец должен возвратить ему денежную сумму, уплаченную потребителем по договору, за исключением расходов продавца на доставку от потребителя возвращенного товара, не позднее чем через десять дней со дня предъявления потребителем соответствующего требования;
• Возврат переведенных средств, производится на Ваш банковский счет в течение 5—30 рабочих дней (срок зависит от Банка, который выдал Вашу банковскую карту).
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Design and development — Greencow
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We will be happy to answer all questions about the work of the store, the availability of work and delivery conditions. Fill out the form and we will contact you shortly.
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You must agree to the terms and conditions
By providing his personal data, the Buyer agrees to the processing, storage and Use of their personal data on the basis of Federal Law No. 152-FZ "On Personal Data" from 27.07.2006 for the following purposes:

- User registration on the site
- Implementation of customer support - Receiving information about marketing events by the user
- Performance by the Seller of obligations to the Buyer
- Conducting audits and other internal research to improve the quality of Services.

Personal data means any personal information that allows you to establish The identity of the Buyer such as:

- Surname, first name, middle name
- Date of birth
- Contact phone
- Email Address
- Mailing address

Personal data of Buyers are stored exclusively on electronic media and processed Using automated systems, except when manual Processing of personal data is necessary in connection with the implementation of legal requirements. The seller agrees not to transfer the received personal data to third parties, with the exception of Following cases:

- At the request of authorized state bodies of the Russian Federation only on the grounds and in the order, Established by the legislation of the Russian Federation
- Strategic partners who work with the Vendor to provide products and services, Or those of them that help the Seller to sell products and services to consumers.

We provide to third parties the minimum amount of personal data required only for Providing the required service or performing the required transaction.

The seller reserves the right to make unilateral changes to these rules, Provided that the changes do not contradict the current legislation of the Russian Federation. Changes in conditions The present rules come into force after their publication on the Site.

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Disagree

The application was successfully sent, we have already started to prepare your order and will get back to you as soon as possible. Details of the order are sent to your email.
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We will be happy to answer all questions about the work of the store, the availability of work and delivery conditions. Fill out the form and we will contact you shortly.
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